+380995455800
+38(044)-337-07-39
Понедельник - суббота с 8:00 до 19:00.

F. A. Q

  • How to make an order?

    You can make an order very easily. First, you need to choose the item you like and want to buy, then move to a shopping bag and fill the order form.
  • Is there any minimal order amount?

    There is no minimal order amount.
  • How can I pay for my order in your online store?

    The online store VM thinks about our customers' safety and convenience, that is why you can pay for your order using the most convenient and safest payment systems in the world.

    You can pay for your order:
    • with your credit card (VISA or MasterCard);
    • using electronic payment systems

    PayPal – safe and quick online payments using any financial sources (you can attach your credit card or bank account) for different kinds of customers https://www.paypal.com/

    LiqPay – open online interface, e-wallet which allows to receive and send payments all around the world https://www.walletone.com/uk/wallet

    • bank transfer;
  • How much does the delivery cost?

    Delivery in Ukraine – no delivery charge 
    Delivery to other countries – 10$ (250 UAH)
    Orders more than 40$ - no delivery charge (for orders more than 1050 UAH)
  • How to register in our online store?

    It is more than simple; you need to fill the registration form. It will take several minutes.
  • Can I return my order an?

    Certainly! You can return your order within 14 days after delivery.
  • What can I do, if my order is damaged?

    It is a very unpleasant situation for both sides. But we are ready to fix it. Do not hesitate to contact us. We will do anything possible and impossible to exchange your order as soon as possible.
  • How long does it take to return money?

    Money refund will be done within up to 3 working days after receiving your order back to the store.
  • How can I make alterations to my order or cancel it?

    If you would like to make any alterations to your order, you should contact our manager. If you will not pay for your order, it will be canceled automatically.
  • Can I change my address if it is different from the one I wrote in the registration form?

    All the personal details can be changed any time in your personal profile.
  • How long does it take to form my order?

    Your order is formed within 1-3 days depending on its size.
  • How long does it take to deliver my order?

    Delivery time depends on your location. Delivery in Ukraine can take up to 2 days. If it is an international delivery, your parcel may arrive within 7-14 days.
  • What if my order is late?

    It is not a pleasant situation but we can fix it, too. In this case please contact the manager of our online store and our manager will solve your problem.
  • How can I choose the right size of a clothes item?

    You can check out our size guide for measurements and fitting tips. Hover a cursor to the ruler on the right side from a photo and choose the most suitable size for you.
  • Can I order international delivery?

    We are ready to send your order in any corner of the world.
  • How can I pay for my order if I am abroad?

    You can pay for your order using any convenient payment option from those mentioned on our store.
  • How does the international delivery work?

    We choose the fastest and safest delivery companies, like Ukrposhta, Meest Express, ЕМС.
  • Do I need to have my login and password to make orders?

    You can choose and buy items even without registration
  • How can I know that my order was sent?

    Just after your order is sent, you receive a special code from a delivery company on your phone or email which you can use to trace your parcel online.
    If you have further questions, please do not hesitate to contact us. We are always ready to help you!
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